Privacy Policy

Introduction

We at Heritage Circle Apartments ("we," "us," "our") respect your privacy. This Privacy Policy is designed to explain how we collect, use, and protect the personal information you provide to us when you access our website, purchase our goods or services, engage with our AI-powered features, or interact with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the "last updated" date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically, when you use our website for any purpose, engage with our AI technologies, or interact with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

Information That We Collect

We collect a variety of information from you when you visit our website, make purchases, interact with our AI-powered features, or engage with us on social media. By accepting this Privacy Policy, you are specifically consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

Personal Data

Personal Data is information that can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to giving us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Derivative Data

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times that you access our website, and the specific pages you view. If you are using a mobile application, our servers may collect information about your device name and type, your phone number, your country of origin, and other interactions with our application. Derivative data may also include data collected by third-party service providers, such as advertising and analytics providers, and may include cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data collected by third-party service providers generally does not identify a specific individual.

Voice and Conversation Data

When you interact with our AI voice agents or text-based AI assistants, we may collect and process voice recordings, transcripts, and contextual information from these interactions. This data is used to provide the requested services, improve our AI systems, and enhance your user experience. We collect this information with your explicit consent, which you provide when you engage with these features. You can withdraw this consent at any time by contacting us, though this may limit your ability to use certain AI-powered features.

Financial Data

Financial data is data that is related to your payment method, such as credit card or bank transfer details. We collect financial data in order to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, STRIPE, and you should review these processors' Privacy Policy to determine how they use, disclose, and protect your financial data. As a courtesy, these payment processors' Privacy Policies can be found here:

STRIPE: https://stripe.com/privacy

Social Networking Data

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other social networking sites or apps not named specifically here, which may include your name, your social network username, location, email address, age, gender, profile picture, and any other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

Mobile Device Data

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

Other Data

On occasion, you may give us additional data in order to enter into a contest or giveaway or to participate in a survey. You will be prompted for this information and it will be clear that you are offering this kind of information in exchange for an entry into such a contest or giveaway.

Mobile Application Information

If you connect to us using a mobile application, we may request geolocation information, which includes permission to track your mobile device, in order to provide you with location-based services. We may also request access to certain features on your device, including your device's calendar, camera, contacts, social media accounts, Bluetooth, and storage. We may also send you "push notifications" regarding your account or our mobile application. If you wish to change our access to any of this information, you may do so by changing your device settings.

AI Technologies and Data Processing

AI-Powered Features and Services

We incorporate artificial intelligence (AI) technologies in various aspects of our services, including but not limited to: AI text agents for customer support and communication, AI voice agents for automated assistance, AI-powered Quality Assurance systems, and AI features integrated into our products and services.

How We Use AI With Your Data

Our AI systems may process your personal data for various purposes, including: analyzing customer interactions to improve service quality, automating responses to common inquiries, providing personalized recommendations, quality assurance monitoring, enhanced security and fraud detection, and content moderation and filtering.

AI Data Protection Commitments

We are committed to using AI technologies responsibly and ethically. When processing your data with AI systems, we: do not use AI to make automated decisions with significant legal or similar effects without human oversight; implement technical safeguards to prevent unauthorized access to data processed by our AI systems; train our AI systems on properly authorized data in compliance with applicable laws; maintain transparent AI processes with appropriate human supervision; regularly test and audit our AI systems for bias, security vulnerabilities, and compliance with this privacy policy; apply the principle of data minimization to ensure our AI systems only process the data necessary for their intended functions; and provide you with the right to opt out of AI-based processing where feasible.

Voice Recording and Processing

When you interact with our AI voice agents: voice recordings are processed to provide the requested service and may be retained for quality assurance, training purposes, and service improvement; you will be notified when voice recording begins and have the option to opt-out; voice data may be transcribed into text for further processing; we implement enhanced security measures for voice data; and you can request deletion of your voice recordings by contacting manager@heritagecircleapts.com.

How We Use Your Information

Your information allows us to offer you certain products and services, including the use of our website and AI-powered features, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests.

Specifically, we may use the information and data described above to: create and administer your account; deliver any products or services purchased by you; correspond with you; process payments or refunds; contact you about new offerings; interact with you via social media; send you newsletters or updates; deliver targeted advertising; request feedback; notify you of updates to our offerings; resolve disputes; administer contests or giveaways; generate a personalized profile; compile anonymous statistical data; assist law enforcement as necessary; prevent fraudulent activity; analyze trends to improve our website; train and improve our AI systems; provide AI-powered customer support; and conduct quality assurance reviews of interactions.

When Do We Collect Information?

We collect information from you when you subscribe to a newsletter, fill out a form, enter information on our site, make a purchase, interact with our AI-powered features or agents, or engage with our customer support systems.

How Do We Protect Visitor Information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

For AI-processed data, we implement additional security measures, including: encrypted storage of voice recordings and transcripts; access controls limiting which staff can access AI-processed data; regular security audits of our AI systems; data anonymization techniques where appropriate; and regular deletion of AI training and processing data when no longer needed.

Data Sharing Commitment

We Do Not Sell Your Data

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information for marketing or promotional purposes. Your information will never be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

Limited Sharing With Service Providers

We may share your information with trusted third parties who assist us in operating our website, conducting our business, processing payments, or servicing you, so long as those parties agree to keep this information confidential. These service providers include: payment processors, email service providers, website hosting services, SMS message aggregators and providers, CRM for client relationship management, AI technology providers, and cloud storage providers.

AI Service Provider Limitations

When we engage third-party AI service providers, we impose the following limitations: AI service providers may only process your data for the specific purposes outlined in our agreements; they must implement appropriate technical and organizational security measures; they cannot use your data to train their AI models for purposes outside of providing services to us without your explicit consent; they must comply with all applicable data protection laws and regulations; they must promptly notify us of any security incidents or unauthorized data access; and they must delete or return all personal data upon termination of services.

Important Note About SMS Data: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding aggregators and providers of the Text Message services necessary to deliver the SMS service. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Other Limited Disclosures

We may also disclose your information: as required by law; when we believe in good faith that disclosure is necessary to protect our rights or safety; to enforce our Terms of Service; or in the event of a merger, acquisition, bankruptcy, or sale of assets.

Cookies

We may use cookies for tracking purposes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features may be disabled and some of our services may not function properly.

Third Party Integrations

Google

We have implemented Google Remarketing with AdWords, Google Display Network Impression Reporting, and Demographics and Interests Reporting. We, along with third-party vendors such as Google, use first-party and third-party cookies to compile data regarding user interactions with ad impressions. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. For more information about Google's Privacy Policy, please visit: https://policies.google.com/privacy.

Facebook

We have implemented Facebook Advertising and Retargeting, and Demographics and Interests Reporting. We, along with third-party vendors such as Facebook, use first-party cookies such as the Facebook Pixel to compile data regarding user interactions. You can opt out of Facebook's interest-based ads by visiting: https://www.facebook.com/help/568137493302217.

Grounds for Using and Processing Your Data

The information we collect and store is used primarily to allow us to offer goods and services. We may collect, use, and process your information based on: legitimate business interests; performance of a contract; your consent (which may be withdrawn at any time); and as required by law.

International Data

Our website is hosted by servers located in the United States of America. If you reside outside the United States, some of your data will be transferred internationally to and stored on those servers. By using this site and providing us with information, you consent to this transfer, processing, and storage of your information in the United States. Note that the privacy laws in the United States may not be as strict as those in other countries.

Data Retention

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For AI-processed data: voice recordings are typically retained for no more than 90 days; conversation transcripts may be retained for up to 12 months; and anonymized or aggregated data derived from AI interactions may be retained indefinitely for analytical purposes.

Security of Your Information

We take all reasonable steps to protect your personal data and keep your information secure. We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

Sensitive Data

We request that you do not submit any sensitive data to us, including social security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. Our AI systems are designed to detect and prevent the collection of sensitive data. You may request immediate deletion of any interaction containing sensitive information by contacting manager@heritagecircleapts.com.

SMS/Text Message Privacy

If you have opted in to receive SMS/text messages from us, we are committed to protecting your privacy:

• No Data Sharing: All text messaging originator opt-in data and consent information will not be shared with any third parties, excluding the aggregators and providers necessary to deliver the SMS service.
• Marketing Restrictions: Your mobile information will not be shared with any third parties or affiliates for marketing or promotional purposes.
• Limited Use: Your SMS opt-in data will only be used for the specific purposes you have consented to.
• Opt-Out Control: You can stop receiving text messages at any time by texting "STOP" to our shortcode.

Your Rights

You have certain rights with respect to your personal data. We reserve the right to request that you provide us with evidence of your identity before we take any action with respect to the exercise of your data rights.

Update Account Information

You have the right to update or change any information you have provided to us. To update or delete your information, please contact us at manager@heritagecircleapts.com.

Request a Copy of Data

You have the right to request a digital copy of the data that we hold about you. Your first request for a copy of your personal data will be provided free of charge; subsequent requests will incur a reasonable fee.

Delete All Data

You have the right to request that we delete all data that we hold about you. There are exceptions to this right, such as when keeping your data is required by law. Such a request may result in a termination of your account with us.

AI-Specific Rights

In addition to the above rights, you have the following rights specifically related to our AI technologies: the right to opt out of AI voice recording; the right to access AI decisions; the right to human review of any decision made solely by automated means; and the right to AI data deletion.

Emails and Communications

You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at manager@heritagecircleapts.com.

California Privacy Rights (CCPA)

The State of California has established its own unique regulations that apply to California residents. As of its effective date of January 1, 2020, we are also compliant with the California Consumer Privacy Act Of 2018 (CCPA). Any California resident may request, free of charge, the personal information we have collected or stored about themselves or about a member of their household.

We DO NOT sell your data. California residents can email us at manager@heritagecircleapts.com to explicitly request to opt-out of any future data sales, should our policies change.

COPPA (Children Online Privacy Protection Act)

We do not specifically market to children under 13 and do not knowingly collect personal information from children under 13.

CAN SPAM Act

We collect your email address in order to send information, respond to inquiries, and/or other requests or questions. To be in accordance with CAN-SPAM, we agree to not use false or misleading subjects or email addresses, identify the message as an advertisement, include our physical address, monitor third-party email marketing services for compliance, and honor opt-out/unsubscribe requests quickly.

If at any time you would like to unsubscribe from receiving future emails, you can email us at personcourtapts@gmail.com or follow the instructions at the bottom of each email.

AI Ethics and Commitments

As we continue to develop and deploy AI technologies, we are committed to the following ethical principles: transparency about when and how AI is being used; human oversight and supervision of AI systems; data privacy with appropriate consent and safeguards; non-discrimination through regular bias testing; robust security measures; and accountability for the proper functioning of our AI systems.

Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Last Updated: 4/20/2026